FAQ'S

How does the Mystery Hat Box Subscription work?

  • Subscribe – Claim your spot before the 10th of the month.
  • We Create – Our team designs and produces the next month’s hat 
  • We Ship – Your box ships out at the start of the following month



When will I be charged for my subscription?

You will be billed on the 15th of each month after your first payment.
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When will my subscription box ship?

Since billing occurs on the 15th, subscription boxes will be shipped out by the 1st of the following month.

When can I cancel my subscription?

You may cancel your subscription any time after your first auto-billing cycle.

How do I cancel my subscription?

Send us an email to linedownco@gmail.com

Please note: Subscriptions must be cancelled before the 10th to avoid being charged for the month.

How do I return or exchange my order?

To start a return or exchange, please email us at linedownco@gmail.com

Please note: Mystery Hat Box subscriptions are not eligible for returns or exchanges