Cancellation policy

Order Cancellations:

At Line Down Co., we work hard to process and ship orders as quickly as possible, typically within 1–2 business days.

If you need to cancel an order, please contact us as soon as possible at linedownco@gmail.com with your order number and cancellation request.

Before Shipment:

Cancellation requests may be accommodated if the order has not yet been processed or shipped. However, because we work quickly to fulfill orders, cancellations are not guaranteed once an order has been placed.

After Shipment:

Once an order has been shipped or handed over to the shipping carrier, it can no longer be canceled.

If you no longer wish to keep your order, you may request a return in accordance with our Return and Refund Policy.

Customers are responsible for return shipping costs unless the return is due to an error made by Line Down Co.

Shipping Delays:

Once an order has been handed over to the shipping carrier, delivery times and transit delays are outside of our direct control.

Shipping delays do not automatically qualify an order for cancellation or a refund. However, if your package is significantly delayed, lost, or experiencing an issue during transit, please contact us so we can review the situation and determine an appropriate resolution.

Subscriptions

Certain products may be available for purchase through a recurring subscription. By purchasing a subscription, you authorize recurring charges based on the subscription frequency and pricing selected at checkout.

Subscription payments will be processed automatically using the payment method provided at checkout unless the subscription is canceled.

Subscription Returns & Refunds

All Hat Subscription purchases are considered final sale.

Due to the mystery nature of these subscriptions, we do not accept returns or exchanges based on personal preferences, including hat style, design, or color.

Subscription orders are nonrefundable once processed.  

If you receive a damaged, or defective item, please contact us at linedownco@gmail.com so we can review the issue.

Subscription Cancellations

To cancel or make changes to an active subscription, please email us at linedownco@gmail.com.

Please include your name and order number so we can locate your subscription.

Cancellation requests must be received before your next scheduled payment is processed to prevent future charges. We recommend contacting us at least 48 hours before your next billing date to allow time for processing.

Once your cancellation has been confirmed, no additional recurring charges will be made.

Please note that canceling a subscription does not automatically cancel or refund orders that have already been processed or shipped. These orders remain subject to our Refund Policy.

Pre-Orders

Line Down Co. may occasionally offer products for pre-order. Pre-order items are products that are not currently available for immediate shipment.

Estimated shipping dates or timeframes will be provided when applicable. Please note that these are estimates and may be subject to change due to production, inventory, or shipping delays.

Pre-Orders Payments

All pre-orders require full payment at checkout. 

Pre-Order Cancellations

If you wish to cancel a pre-order, please contact us at linedownco@gmail.com as soon as possible.

Cancellation requests will be reviewed based on the order’s payment and fulfillment status.

Once a pre-order has been shipped, it can no longer be canceled. Any return or refund requests must follow our Refund Policy.

If a pre-order experiences a significant delay, we will communicate any available updates and applicable cancellation or refund options.